Shipping policy
We ship across South Africa from Cape Town through our fulfillment partners. Orders are dispatched Monday to Friday, excluding public holidays.
Order processing
Orders placed before 12:00 SAST on a business day are processed the same day. Orders placed after 12:00 SAST, on weekends, or on public holidays will be processed the next business day. You'll receive a confirmation email once your order has been dispatched, along with a tracking number so you can follow your parcel.
Delivery times
Once dispatched, standard delivery times are:
- Western Cape: 1-2 business days
- Johannesburg, Pretoria, Durban and other regional areas: 3–5 business days
- Outlying and rural areas: 4–7 business days
Shipping costs
Shipping costs are calculated at checkout based on order amount. From time to time we run free shipping promotions - these will be applied automatically at checkout when eligible. Standard fee is R60.
Delivery address
Please ensure your delivery address is complete and accurate at checkout, including a contact number. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details. If the courier is unable to deliver due to an incorrect address, additional delivery fees may apply for redelivery.
Lost or delayed parcels
If your parcel has not arrived within the estimated delivery window, please contact us at support@comfortpress.co.za with your order number and we'll investigate with the courier on your behalf.
Damaged parcels
Please inspect your order upon reception and contact us immediately at support@comfortpress.co.za if the item is damaged or the packaging shows signs of tampering, so we can evaluate the issue and make it right.
Questions For any questions about shipping or the status of your order, contact us at support@comfortpress.co.za.